Services

Telecom & VAS

We build the services people reach by dialling, texting or calling: complete call centres, IVR menus and call queues, USSD services, SMS gateways and short codes, and the value-added services around them. Run them on numbers from a mobile network operator (MNO) or aggregator, or entirely online - agents in the browser, customers on the web.

8 services
NDA on request

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See it in action

How it comes together.

A simplified view of the kind of Telecom & VAS system we build - data moves between each stage as it would in production.

ivr-call-queue

Live

CallerOperator · web
IVRMenu · keypad
Queue3 waiting
AgentIn the browser
CRMCall logged

▸call in · operator line 2
▸IVR · caller pressed 2 (billing)
▸queued · position 2 of 3
▸agent answered · waited 0:38
▸USSD *786# · balance sent
▸SMS OTP delivered · 1.2s
▸call in · operator line 2
▸IVR · caller pressed 2 (billing)
▸queued · position 2 of 3
▸agent answered · waited 0:38
▸USSD *786# · balance sent
▸SMS OTP delivered · 1.2s

Avg wait: 0:38
SMS / sec: 120
Uptime: 99.9%

Illustrative demo data

What we deliver

Everything in Telecom & VAS.

Take one service or combine several - we design, build, integrate and scale each of them.

*786#USSD
1. Balance
2. Bundles
3. Support
Balance: 240 AFN
queue · supportavg 0:38
+93 79 ... 412Sara
+93 70 ... 088Omid
Web callerqueued
Telecom & VAS, end to end
From the first workshop to production support - one accountable team.
Start a project
01
Call Centres
Inbound and outbound contact centres on operator numbers or fully online - agents work from a browser, anywhere.
02
IVR & Call Queues
Voice menus, smart routing and queues with callbacks, announcements, recordings and live wallboards.
03
USSD Services
Session-based USSD menus (*123#) for balances, payments, registrations and self-service, integrated with your MNO.
04
SMS Gateways & Bulk SMS
Two-way and A2P messaging, OTPs and campaigns over operator and aggregator routes, with delivery reports.
05
Short Codes
Short codes and keyword services for subscriptions, voting, alerts and customer care.
06
VAS Platforms
Value-added services - subscriptions, content and alerts - with billing integration, fraud controls and reporting.
07
IP-PBX & Cloud Telephony
Business telephony on SIP trunks or in the cloud, with extensions, voicemail and CRM integration.
08
Operator Integration
SMPP, SIP, USSD gateways and billing APIs connected and certified with mobile network operators.

How we deliver

Four steps, no surprises.

How a Telecom & VAS engagement runs - and what you walk away with at every step.

01
Map the channels
Who dials, texts or calls - and the numbers, operators and volumes behind each journey.
You get: Channel and integration plan
02
Connect
Operator or aggregator links - SMPP, SIP, USSD gateways and billing - set up and certified, or a fully online stack.
You get: Live operator connections
03
Build the flows
IVR menus, call queues, USSD sessions and SMS journeys built and tested on real handsets.
You get: Tested service flows
04
Launch & run
A staged go-live with call and delivery dashboards, alerting and round-the-clock monitoring.
You get: Live, monitored service

FAQ

Common questions.

Can you run a call centre without telecom hardware?

Yes. Agents can work entirely in the browser, with numbers from a mobile network operator or a cloud provider - or we connect your existing IP-PBX. We recommend what fits your budget, volumes and local regulations.

Do you work directly with mobile network operators?

Yes. We integrate with MNOs and aggregators over SMPP, SIP and USSD gateways, and handle short-code and sender-ID set-up and the operator testing that comes with them.

What volumes can these platforms handle?

From a few thousand messages a day to millions, and call centres from a handful of agents to hundreds - designed with queueing, retries and failover so peaks don't drop calls or messages.

All service categories

Let’s talk

Ready to talk about Telecom & VAS?

Tell us what you're building. We'll come back with a clear plan, the right team and an honest timeline.

Start a project

Telecom & VAS

8 services

NDA on request

Telecom & VAS

How it comes together.

Everything in Telecom & VAS.

Call Centres

IVR & Call Queues

USSD Services

SMS Gateways & Bulk SMS

Short Codes

VAS Platforms

IP-PBX & Cloud Telephony

Operator Integration

Four steps, no surprises.

Map the channels

Connect

Build the flows

Launch & run

Common questions.

Related services

Ready to talk about Telecom & VAS?

Telecom & VAS

How it comes together.

Everything in Telecom & VAS.

Call Centres

IVR & Call Queues

USSD Services

SMS Gateways & Bulk SMS

Short Codes

VAS Platforms

IP-PBX & Cloud Telephony

Operator Integration

Four steps, no surprises.

Map the channels

Connect

Build the flows

Launch & run

Common questions.

Related services

Ready to talk about Telecom & VAS?